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Operations Management

Module I: Introduction to Operations Management

  • What is operations management?
  • Production system concept,
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    Transformation process,

  • Difference between products and services,
  • OM in the organizational chart, operations as service, Historical development of OM, Current issues in operations management,
  • Operations strategy, competitive dimensions, operations strategy in manufacturing, developing manufacturing strategy, operations strategy in services

Module II: Introduction and Break even analysis

  • Break even analysis – break even analysis in terms of physical units, sales value, and percentage of full capacity
  • Break even for multiproduct situations, capacity expansion decisions
  • Make or buy decisions
  • Equipment selection decisions,
  • Production process selection decisions,
  • Managerial uses of breakeven analysis
  • Limitations of breakeven analysis

Module III: Forecasting

  • Forecasting as a planning tool
  • Forecasting time horizon
  • Short and long range forecasting,
  • Sources of data, types of forecasting
  • Qualitative forecasting techniques
  • Quantitative forecasting models: linear regression, moving average, weighted moving average, exponential smoothing, exponential smoothing with trends
  • Measurement of errors
  • Monitoring and controlling forecasting models

Module IV: Facility Planning

  • Facilities location decisions
  • Factors affecting facility location decisions
  • Relative importance for different types of facilities
  • Facility location models
  • Facility layout planning
  • Layout and its objectives for manufacturing operations, warehouse operations, service operations, and office operations
  • Principles, types of plant layouts: product layout, process layout, fixed position layout, cellular manufacturing layouts, hybrid layouts
  • Factors influencing layout changes

Module V: Employee Productivity

  • Productivity and work study
  • Productivity and the standard of living
  • Productivity and the organization
  • Variables affecting labour productivity, work content and time
  • Work study and related working conditions and human factors
  • Introduction to method study
  • Data collection, recording, examining, and improving work
  • Material flow and material handling study
  • Worker flow study
  • Worker area study
  • Work measurement
  • Introduction to work measurement, work sampling study, time study and setting standards

Module VI: Capacity Planning

  • Introduction to capacity planning
  • Managerial importance of aggregate plans
  • Alternatives for managing demand and supply
  • Capacity augmentation strategies
  • Matching demand and capacity
  • Demand chase aggregate planning
  • Level production aggregate planning

Module VII: Materials Management

  • Role of materials management, materials and profitability,
  • Purchase functions
  • Procurement procedures including bid systems
  • Vendor selection and development
  • Vendor rating, ethics in purchasing
  • Roles and responsibilities of purchase professionals
  • Concepts of lead time, purchase requisition, purchase order, amendments, forms used and records maintained
  • Inventory management: concepts of inventory, types, classification, selective inventory management, ABC, VED, and FSN analysis
  • Inventory costs, inventory models: EOQ, safety stocks, re order point, quantity discounts
  • Stores- types, functions, roles responsibilities, inventory records

Module VIII: Designing Service Delivery systems

  • Introduction, distinctive characteristics of service operations, service/product mix, intangible nature of services, simultaneous provision and consumption of services, time dependent capacity,
  • Customer management, multi-site management
  • Factors involved in delivering services
  • Categories of services
  • Service delivery systems, design, it based and other service delivery systems design
  • Issues to considered in delivery system design service profiling management